I need help, what should I do?
The quickest way to get help is to email our customer service team firstname.lastname@example.org. Our customer service team is available Monday through Friday between the hours of 8am and 5pm CST. If you send us any email after hours we'll get back to you as soon as we're back in the office.
What forms of payment do you accept?
We accept Visa, Mastercard, American Express, Discover, and Apple Pay. We do not accept check or other forms of payment at this time.
My card was declined. Was I still charged?
Typically most credit card declined errors are the result of the wrong zip code or CVV code being entered. In some instances its a result of too many charge attempts being made in a short amount of time. If after having your card declined you see "Pending" charges on your account, please allow for 24 hours for those to go away. If you card was declined by our store, it was not actually charged.
Can I change or cancel my order after it is placed?
Orders typically ship from our facility within 24-48 hours, so reach out to us as soon as you realize you need to change your order to ensure we catch it before it ships.
What happens if I order something out of stock?
We work hard to prevent this from happening. Occasionally, however, orders will slip through that contain out-of-stock items. In these instances, we reserve the right to cancel either the out-of-stock item(s) or your entire order; we will, of course, also issue a refund to your credit card for any items we cannot ship. We will also contact you to let you know that we have modified your order.
My order has already shipped. Can I have the delivery address changed?
Unfortunately after an item is shipped, we cannot change the delivery address. Please contact us at email@example.com to assist you with the order.
Will I be charged a customs fee for my order?
All orders shipped outside the United States may be assessed customs fees by the government of the destination country. Unfortunately we cannot choose to ship your items as a "gift" to avoid customs fees.
Can I return or exchange an item I’ve purchased?
Yes! We want you to be 100% happy with your purchase. If there is an issue with your order please email our customer service team to initiate a return firstname.lastname@example.org.
Is my personal information kept private?
We do not resell your personal information. When you purchase from Rowdy Gentleman, your information is safely stored using industry standard security to prevent fraudulent access.